Terms & Conditions

Conditions of Use

FAQ&Conditions

Shipping 

Can I ship my order to someone else or a different address?Yes, orders can be shipped to a different address than the billing address. After you enter your billing address during checkout, you'll have the option to enter a new shipping address (different than billing address).

How long will my order take to arrive including processing and shipping?

We make the best effort to process orders within two business day. For an estimate of shipping times, please reference the times below:

DHL: In 3-7 business days.

USPS: In 5-10 business days.

EMS: In 5-10 business days.

Hong Kong Post: In 10-26 working days.

How do I know when my order ships?

When your order ships, you'll receive an email confirmation with the tracking number(s) and estimated delivery date(s).

How do I track my order?

When an order is shipped, we'll update your account to show the tracking number(s) for an order, and send you an email with the shipping and tracking information. 

Using the tracking number(s) provided, you can either click on the tracking numbers itself or enter the tracking number(s) into the chosen carrier's website (FedEx or USPS) to follow the path of your order from our warehouse to your destination.

Payment

What methods of payment does Store accept?

We accept Visa Card, Master Card, Western Union, More payment options will be available in the future.

The address I typed is correct, but Store is not accepting it. What should I do?

Does the address you typed match the address on file with the credit card company? If you still encounter a problem after you've verified that the address matches, please contact our Customer Center for further assistance.

Can I use a debit card on Store?

Yes, debit cards with a Visa or MasterCard logo are accepted.

Your account

How do I sign in to Store?

If you are a returning customer, click the'Sign In'tab located on the top of the screen, and enter your email address and password. If you are a new customer, click the'Sign In'tab, and create an account by following the instructions provided.

How do I update my account information, including changes to my home/email address?

Sign in to Store, and click the'My Account'tab located at the top of the screen. Once you're in the My Account section, you will be able to update your payment information.

How do I change my password?

Sign in to Store and click the'My Account'tab located at the top of the screen. Once you're in the 'My Account' section, you will be able to make any updates, or changes, to your account.

What do I do if my password doesn't work?

In the 'My Account'page, click on "Forgot Password?", located underneath the sign in. This will open a new window, where you'll be asked for your email address. Enter your email, and we'll send you a new temporary password. Follow the instructions on the email to log in with this temporary password, and how to create a new one.